What are the delivery charges?
Delivery charge varies with each Location.
For Products listed Rs XXX charge for delivery per item is applied if the order value is less than Rs XXXX. While, orders of Rs XXXX or above are delivered free.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- We offering the product
- Product's availability with us
- The destination to which you want the order shipped to and location of the Seller.
You does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether the courier partner ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Heka Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Hek, you can return the item through a third-party courier service. Return fees are borne by you.
What do the different tags like "In Stock", "Available" mean?
For items listed as "In Stock", we will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
we might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
Preorder or Forthcoming
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
Out of Stock
Currently, the item is not available for sale.
Back In Stock Soon
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the us.
The product is currently out of stock and is not available for purchase. The product could to be in stock soon.
This product is no longer available because it is obsolete and/or its production has been discontinued.